IBT WORKSHOPS

If you are looking for dynamic, tailored programmes to suit the needs of your Organisation then let IBT partner with you! IBT acts as a change facilitator assisting you to identify your training requirements. We will work with you to design interventions to meet your needs in a flexible and cost-effective way aligned to the overall strategic direction of your Organisation.

In order to adjust to changing circumstances, we are pleased to offer remote sessions on Microsoft teams, Zoom and Webex.

Our workshops include:

Coaching and Mentoring »

Motivate, Support and Encourage your Team

This coaching and mentoring training course focuses on the techniques by which managers develop and improve the performance of their team. On completion of this programme participants will have the practical knowledge to confidently and effectively implement a number of different coaching and mentoring models.

Business Writing »

Be Concise, Consistent and Compelling

This course is focused on improving business communications in every aspect of an organization’s communication mix from formal reports, proposals, letters to digital communications such as online social networking and the company website.

Customer Care »

The Art of Exceeding Expectations

Paraphrasing the words of Henry Ford: ‘It is the customer who pays the wages’. Therefore the customer should be at the heart of every business decision and at the forefront of every worker’s thoughts. However, anyone who has ever dealt with the public on a daily basis knows that it is often not an easy task! This training course focuses on helping participants to consistently deliver quality customer care, retain customers and thus increase profits!

Conflict Management »

Resolve Conflict in the Workplace

Conflict naturally occurs in every workplace but it can have a toxic effect if it is not effectively handled. People with clashing personalities or competing agendas can lead to the festering of personal animosity. Having good conflict management techniques will lead to less stress and a healthier working environment. This course helps you to learn how to diffuse tension and resolve conflict when tempers flare at work.

Interviewing Skills »

Select the best

It is often said that a company is only as good as its employees and it is widely recognised that hiring the right people leads to success in business. Recruiting the wrong people can cost your company money, time and lost business. This training course will provide you with the skills required to interview and select the best candidate every time. The Effective Interviewing Skills course will benefit all those who are involved in recruitment and selection

Communication Skills »

Communicate to Succeed

Not much has changed since George Bernard Shaw stated that “The problem with communication is the illusion that is has occurred”! Being able to communicate effectively helps you to create a positive impact in your workplace.

Meeting Skills »

Make the most of every meeting

The classic pun about meetings meaning ‘minutes taken…hours wasted’ is unfortunately far too often an accurate description of many meetings in today’s world of work! Meetings are an essential part of every business but can become a major problem if they are not run effectively. This course will help you to make the most of every meeting, and will improve your skills at both chairing and participating in meetings

Leadership Skills »

Don’t Just Manage, Lead!

As the old saying goes; “A good leader inspires people to have confidence in the leader, a great leader inspires people to have confidence in themselves.” Luckily, since not everyone is a born leader, leadership skills can be learned. This course explores the difference between managing and leading and develops your ability to inspire and motivate others. This course also encourages you to develop and improve your personal leadership style so that you can reach your true potential at work

Management Development/ Managing People »

Enhance the Performance of your Team

People are the most valuable resource in every organisation and therefore the role of manager is vital. However, for managers in organizations today, overseeing the work-flow is not enough, instead managers needs to inspire and develop their staff, to deal with change, to handle tricky people, to control performance and to mentor their team. This course is focused on providing all the skills required to be an excellent manager and to the improve performance and productivity of your teams

Emotional Intelligence »

Don’t Just Rely on your IQ, Think EQ

The ability to apply emotional intelligence (EI) is now recognised as an essential part of achieving success at work. EI involves the ability to handle personal emotions as well as lead, influence, persuade, negotiate and motivate others. This innovative course emphasises the importance of proactive people skills in the workplace

Performance Management Training and Appraisals »

Develop, Support, Motivate!

A good performance management and appraisals process enables leaders, teams and employees to carry out their work more effectively, thereby enhancing the performance and business results of a company as a whole. It is also a vital process in helping employees to feel valued and motivated. It is increasingly accepted that effective performance management is not just about an annual review, it is a continuous process.

Managing Workforce Diversity »

The Irish workplace has undergone significant change in recent years, especially in terms of the multi-cultural diversity (e.g. religion, race or nationality) of the workforce. The issue of diversity presents a variety of opportunities and challenges which must be addressed (e.g. the legislative framework). Better understanding cultural diversity will help you to manage it effectively for a positive impact on workplace relationships, teamwork, productivity, customer service and competitiveness.

Sales Training »

Make that Sale!

In the current economic climate, competition is rife and potential customers are increasingly willing to research and shop around in order to gain value for money. Excellent sales skills are of vital importance in this modern environment. On completion of this course, participants will have acquired a wide range of best practice sales skills and techniques in a range of media including over the telephone, by email, on online social networking sites and, of course, face-to-face.

Team Building »

Build that Team Bond – There’s no ‘I’ in Team!

This team building training course is aimed at individuals working in new or established teams, where there is a requirement to refresh team skills, improve team performance or overcome team inefficiencies. Each course is tailored to fit our clients’ particular training needs and requirements and practical and fun team games and activities will encourage a greater team bond and boost morale.

Personal Development »

You…only Better!

Everyone has an area (or several areas) of their life which they feel have room for improvement. In these frenetic times, it is often difficult to see the wood from the trees as we are embroiled in day-to-day tasks. This course focuses on enabling you to gain perspective to look at your life and areas that you would like to change. Our aim is to improve your personal productivity in the areas of work and life that are important to you, and also to find time to relax and unwind.

Train the Trainer »

Be a Top Trainer

Becoming involved in training in your company is a wonderful opportunity to broaden your skill-set. Being a good trainer, however, involves a lot more than just good presentation skills; you also need to ensure that your audience actively learns from your training sessions and that they can practically apply the information to their own work environment. This course will help you to gain the skills to be an excellent trainer.

Presentation Skills »

Present to Impress!

Excellent presentation skills are invaluable in the contemporary world of work as presentations are an increasingly important medium of communication at all levels. A good presenting style will mean that your presentations are interesting, interactive and memorable. Whether your audience are clients, potential customers or colleagues this course will help you present to impress!

Time Management »

Increase your Personal Productivity

In increasingly frenetic Irish workplaces, time is a scarce asset. Tight deadlines, demanding clients and never-ending streams of emails mean that workers may often feel over-burdened and stressed out. This course aims to enable individuals to deal effectively with the problem of time-poverty while successfully achieving personal and company goals.

Influencing and Negotiating Skills »

Be more Influential, Persuasive & Assertive at Work

Having the skills to effectively influence and negotiate professionally is extremely valuable in the workplace. Influencing, persuading and negotiation skills enable individuals to influence the behaviour of and to facilitate effective communication with their colleagues.

Front Line Management Programme »

Enhance the Performance of your Team as a Front Line Manager

People are the most valuable resource in every organisation and therefore the role of the Front Line Manager is vital. In the changed environment of today Front Line Managers need to inspire and motivate their team remotely as well as face to face in the future, deal with change and handle difficult situations. This two day programme will be delivered in four 3 hour modules and is focused on providing the necessary skills required to be an excellent Front Line Manager in the ‘new normal’

Communication in the ‘new now’ »

Impactful communicate: building confidence in your message

Persuasiveness is an essential skill that modern professionals can ill-afford to do without. Whether presenting one on one or to an audience communicating effectively is one of the most powerful skills for achieving your objectives.

Coaching for Leaders »

Unlock potential to maximise performance

Coaching is unlocking a person’s potential to maximise their own performance. This coaching module focuses on the techniques by which participants develop and improve the performance of their team. On completion of these sessions, participants will have the practical knowledge to confidently and effectively implement a number of different coaching models. Coaching is about looking forward to the future rather than focusing on the past.

The Stress Factor »

It is our thinking that determines what we do and what we achieve

When pressure is badly handled it can lead to stress. The current climate is causing stress in many areas of life. The focus of this workshop is on increasing awareness of the factors that contribute to stress and on how to minimise these.

Work Life Harmony – Personal Effectiveness »

Increase your own Personal Productivity

Zoom Etiquette »

The new world of communication

With the new demands of the current climate, we all find ourselves in the world of ‘virtual communication’ via video conferencing. The same rules that apply to face to face meetings apply via the Zoom platform – maintaining eye contact, awareness of body language, paying attention, being respectful, when speaking all apply.